Shipping policy

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Veloria Kidz Legal Policy

Shipping Policy

This Shipping Policy explains how Veloria Kidz processes, ships, and delivers orders placed through https://veloriakidz.store.

Processing3–5 business days
Transit Time7–14 business days
ShippingFree Standard Shipping
Total Estimate10–19 business days
Section 01

Order Processing Time

Orders are typically processed within 3–5 business days. For most orders, processing is usually completed within 1–3 business days for 96% of orders, but processing times may vary during peak periods, holidays, promotions, payment review, address verification, or high-volume periods.

Business days do not include weekends or public holidays.

Section 02

Shipping Rates

We offer Free Standard Shipping on eligible orders unless otherwise stated at checkout. If expedited or special shipping options are available, the cost and delivery estimate will be displayed at checkout before payment is completed.

Section 03

Estimated Delivery Time

Standard delivery usually takes approximately 7–14 business days after processing. Delivery estimates begin after the order has been processed and handed to the carrier.

Actual delivery times may vary depending on destination, carrier performance, weather, customs, and other factors outside our control.

Section 04

Total Estimated Timeframe

  • Processing: 3–5 business days
  • Shipping transit: 7–14 business days after processing
  • Total estimated delivery window: approximately 10–19 business days
These are estimates only and are not guaranteed delivery commitments.
Section 05

Shipping Destinations

We currently ship to eligible delivery locations shown at checkout. Some remote regions, PO boxes, military addresses, territories, or international destinations may have limited shipping availability or longer transit times.

If we are unable to ship to your address after the order is placed, we will contact you using the information provided at checkout.

Section 06

Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email. Once your shipment is dispatched, we may send a shipping confirmation email with tracking information when available.

Tracking updates are generated by the shipping carrier and may take time to appear after label creation or dispatch.

Section 07

Delivery Delays

We are not responsible for delays caused by carriers, severe weather, customs clearance, labor disruptions, inaccurate addresses, failed delivery attempts, or events outside our reasonable control.

Estimated delivery dates are not guaranteed.

Section 08

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout. If an address is incorrect or incomplete, processing or delivery may be delayed.

If you notice an address error, contact us as soon as possible at Support@veloriakidz.store. We cannot guarantee address changes after an order has been submitted or processed.

Section 09

Failed Delivery and Returned Packages

If a package is returned to us due to an incorrect address, refusal of delivery, failure to claim the package, or repeated unsuccessful delivery attempts, we may contact you to arrange reshipment.

Additional shipping charges may apply for reshipment unless the return was caused by our error.

Section 10

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, contact us at Support@veloriakidz.store within a reasonable time after the expected delivery date.

We may request your order number, photos of the item and packaging, confirmation of the delivery address, carrier notices, or tracking screenshots.

We will review each case and, where appropriate, work with you and the carrier on a replacement, refund, or other resolution in line with our Refund Policy.

Section 11

Split Shipments

Some orders may ship in multiple packages depending on product availability, warehouse location, or packaging needs. If this happens, items may arrive on different dates.

Section 12

Customs, Duties, and Import Charges

For orders shipped outside your country, customs duties, VAT, import taxes, brokerage fees, or similar charges may apply depending on local laws. Unless otherwise stated, these charges are the responsibility of the customer.

Section 13

Risk of Loss

Title to and risk of loss for products pass to you when the shipment is transferred to the carrier.

Section 14

Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect operational, legal, or service changes. The updated version will be posted on this page with the revised effective date.

Contact Us

For shipping questions, contact Veloria Kidz at Support@veloriakidz.store, by phone at +1 (872) 243-0338, or by mail at 710 E Main St, Lexington, KY 40502, United States.

Business Information

Business Information

Legal Entity: SEMCOGROUPE, LLC

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM local time.